Support
Need help accessing or using Go Lucid? Email us at mail@golucidapp.com.
Frequently asked questions
Registration and confirmation links
After registering, check your inbox for the confirmation link. If you cannot find it, check your spam folder and make sure you are using the address you registered with. If the link no longer works, contact support.
Password reset
Use the password-reset option on the sign-in screen. We will send the reset link to the email address associated with your account.
Purchases and subscriptions
Subscriptions are managed by the store you bought them from, not in Go Lucid. On an iPhone, open Settings → Apple Account → Subscriptions. In the Google Play app, open your profile → Payments & subscriptions → Subscriptions. Deleting your Go Lucid account does not cancel a store subscription — cancel it there first. For any other purchase or subscription question, contact support with the relevant details; do not send payment or password information by email.
Delete your account
You can delete your account in the app. If you need help with account deletion, contact us at mail@golucidapp.com.
For account questions, please write from the email address associated with your Go Lucid account. Do not send passwords or other sensitive information by email.